Thai Spa Victoria

Terms of service.

We ask our clients to read through these Terms of Service carefully.

Please note that you agree to our Terms of Service and Privacy Policy by making an appointment with Thai Spa Victoria Ltd to use our services.

Limited Liability

By accepting our Terms of Service and/or booking or receiving any of our services provided by Thai Spa Victoria, you agree that:

(a) To notify your therapist and/or Thai Spa Victoria of any known medical condition or injuries, and to inform the therapist of any changes in your health and medical condition. You understand that there shall be no liability on the therapist’s or Thai Spa Victoria’s part should you fail to do so.

(b) At Thai Spa Victoria massage treatment is provided for relaxation, stress reduction, relief from muscular tension, and circulation improvement. You understand that the Services offered are not a substitute for medical care and that your therapist or Thai Spa Victoria are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe medications or treat physical or mental illnesses.

(c) If you experience pain or discomfort during the session, you should immediately inform your therapist so that pressure/strokes can be adjusted to your comfort level. You cannot hold your therapist or Thai Spa Victoria Ltd responsible for any pain or discomfort you experience during or after the session if you fail to tell us so while receiving our services.

(d) You understand that massage therapy is entirely therapeutic and non-sexual.

(e) Any therapist at Thai Spa Victoria Ltd may refuse to treat a client or part of their body if they have a reasonable cause. Thai Spa Victoria Ltd reserves the right to terminate any appointment if they believe it is not safe or in the guest’s best interest to continue. Likewise, the guest has the right to refuse, modify or terminate treatment at any time regardless of prior consent.

Pregnancy

Thai Spa Victoria therapists are not able to accommodate guests who are pregnant.

Minimun Age

Thai Spa Victoria therapists are not able to accommodate guests who aged under 18.

Appointment

You can make an appointment with Thai Spa Victoria Ltd in several ways including through our website, telephone, text, or email.

Please arrive 10 minutes before your appointment to get ready for your treatment.

Thai Spa Victoria cannot honour appointments with late arrivals affecting other guests’ appointments. Treatment starting late will finish at the appointed time.

Before your first appointment with us, you will be asked to complete the consultation form as we will not be able to treat you until you have done so. Please allow a few minutes to filling in the form prior to your appointment to avoid any delays which may be counted towards part of your appointment session.

Your information will be kept on our database for 6 months, and you will be asked to complete the consultation form again after your current data is deleted.

Please note that if there are any changes in the information already provided you are responsible to inform us and you may be asked to update your consultation form.

Cancellation & Late Arrival

We require a minimum of 12 hours’ notice to cancel an appointment. You will be liable for the full cost of a session if you fail to attend an appointment without giving enough cancellation notice as above.

If you need to cancel your appointment at short notice due to Covid-19-related symptoms, a long-term medical condition that varies daily, or because you are pregnant, we are happy to review the cost of your treatment on a case-by-case basis.

Late Arrival

It is important to keep to the agreed appointment time and duration. We appreciate that you may sometimes arrive a little late or need to leave earlier than planned. This is fine, but we cannot compensate for the missed time by overrunning or adding time to subsequent appointments.

Health & Safety

Due to the nature of massage therapy and the need for close contact, all Thai Spa Victoria Ltd therapists will maintain a high standard of personal hygiene. We ask our guests to ensure they maintain a similar level of personal hygiene.

If a therapist is unwell, suffering from a cold, any other infection or general ill health, they will not be allowed to work due to the risk of cross-contamination. This may result in Thai Spa Victoria Ltd contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Guests are asked not to attend a massage session if they are unwell, suffering from a cold, virus infection, or general ill-health. If you are unwell, please contact Thai Spa Victoria Ltd by email or phone call as soon as you can to rearrange your appointment. Please note that our Cancellation Policy may still apply in such circumstances

Confidentiality

Our client's details and other information are confidential and are safeguarded by the Thai Spa Victoria Ltd receptionist on site, stored in the lockable cabinet.

Unless we are required to reveal such information by law, we will not share, sell or distribute any information you provide.

Consultations and guest treatment details will not be discussed with anyone other than the guest unless the guest is under 18 or has a care worker or guardian.

Each therapist working for Thai Spa Victoria Ltd will have access to these records only for the duration of their contract with Thai Spa Victoria Ltd, and solely to provide you with the most appropriate treatment.

Personal Belonging

Thai Spa Victoria Ltd, including the therapists, will not be held responsible for the loss or damage of personal items during your time at the Thai Spa Victoria premises.

Unacceptable Behaviour

Thai Spa Victoria Ltd holds the right to refuse any treatment if a guest is physically or verbally abusive towards any therapist, staff member or other guests, or demonstrates inappropriate or aggressive behaviour. Such behaviour may result in a partial or total ban from Thai Spa Victoria Ltd or criminal proceedings against them.

Our contact details:

Thai Spa Victoria Ltd.

2nd floor, 207 Victoria Street,

London, SW1E 5NE

United Kingdom

020 3842 8850, 074 2679 5999

info@thaispavictoria.co.uk