Thai Spa Victoria

Privacy Policy

Our contact details 

Thai Spa Victoria Ltd.

2nd floor, 207 Victoria Street,​

London, SW1E 5NE

United Kingdom

020 3842 8850, 074 2679 5999

info@thaispavictoria.co.uk​

The type of personal information we collect 

We collect names, phone numbers, email addresses, contact preferences, medical conditions, personal preferences, and other similar information.

All personal information you provide must be true, complete and accurate, and you must notify us of any changes to such personal information.

Usage of your information

We process your personal information provided to us for the following reasons:

  • To provide a safe and appropriate massage treatment for you.

We use the information that you have given us to:

  • Identify any contraindications to massage.

  • Identify any indicated areas for massage and type of massage.

  • Suggest treatment for you, considering their lifestyle and medical history. 

  • To keep clients and therapists safe and well.

  • For purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and your consent.

  • To post testimonials. We post testimonials on our Website or our social media platform that may contain guest’s first name. If you wish to update or delete your testimonial, please get in touch with us at info@thaispavictoria.co.uk and include your name, testimonial location, and contact information.

  • Request feedback. We may use your information to request feedback in regard to our service.

  • To manage user accounts. We may use your information to operate our service and keep it in working order.

  • Fulfil and manage your orders. We may use your information to fulfil and manage your appointments, orders and payments made through the Website.

  • To respond to user inquiries/offer support to users. We may use your information to respond to your queries and solve any potential issues you might have with the use of our Services.

  • To send you marketing and promotional communications. We may use the personal information you send us for our marketing purposes if this is by your marketing preferences. For example, we will collect personal information from you when expressing an interest in obtaining information about our Website or us, subscribing to marketing or otherwise contacting us. You can opt-out of our marketing emails anytime. 

  • For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining our promotional campaigns’ effectiveness, and evaluating and improving our Website, service, marketing and your experience. We may use and store this information in aggregated and anonymised form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You can remove your consent at any time. You can do this by contacting Thai Spa Victoria Ltd. on the details above.

How we store your personal information 

Your information is stored securely on a password-protected laptop.

We keep your contact details, DOB, occupation, medical information, and lifestyle information for the time you receive treatment or a maximum of 5 years following your last treatment. We will then dispose of your data by permanently deleting them from the database.

Your data protection rights

Under data protection law, you have rights including:

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to processing your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@thaispavictoria.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@thaispavictoria.co.uk

Thai Spa Victoria Ltd. 2nd floor, 207 Victoria Street, London SW1E 5NE